PRIVACY POLICY

Wifi and Fences (ABN 58 148 139 338) ("we", "us", "our") is committed to protecting your personal information and handling it in a responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you engage our services, visit our website at wifiandfences.com.au, or contact us.

By using our website or engaging our services, you consent to the collection and use of your personal information as described in this policy.

We collect personal information that is necessary to provide our pool safety inspection and handyman services. This may include:

• Your name, address, phone number, and email address

• Property address and details relevant to the service being provided

• Payment information (processed securely — we do not store card details)

• Communications between you and Wifi and Fences, including enquiry forms, emails, and phone calls

• Information required for QBCC compliance, including details relevant to pool safety certificates and notices

We collect personal information directly from you when you make a booking, submit an enquiry, or communicate with us. We may also collect information from third parties such as real estate agents or property managers acting on your behalf, with your authority.

We use your personal information to:

• Provide and manage the services you have requested

• Issue pool safety certificates and notices as required under Queensland law

• Lodge documentation with the QBCC as required

• Send you quotes, invoices, and service-related communications

• Respond to your enquiries and provide customer support

• Improve our services and website

• Comply with our legal obligations

We will not use your personal information for any purpose that is unrelated to the services we provide without your consent.

We do not sell, rent, or trade your personal information to third parties.

We may disclose your personal information to:

• The Queensland Building and Construction Commission (QBCC) as required by law for the lodgement of pool safety certificates and notices

• Local government authorities where required by law

• Service providers who assist us in operating our business (such as email and accounting software), who are bound by confidentiality obligations

• Professional advisers such as accountants or lawyers, where necessary

We will only disclose your personal information to third parties where required or permitted by law, or with your consent.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your personal information is stored securely. We use industry-standard security measures including secure email and encrypted storage where appropriate.

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Pool safety inspection records may be retained for a minimum of seven (7) years in accordance with QBCC requirements.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

Our website may collect non-personal information such as browser type, pages visited, and time spent on the site. This information is used in aggregate to improve our website and is not linked to any individual.

We may use cookies or similar technologies to enhance your browsing experience. You can disable cookies through your browser settings, though this may affect some website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, incomplete, or outdated information.

To make an access or correction request, please contact us using the details below. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).

In some circumstances we may be unable to provide access to certain information — for example, where doing so would unreasonably impact the privacy of another individual, or where we are required by law to withhold it. If we decline a request, we will explain why.

If you believe we have breached your privacy or handled your personal information in a way that is inconsistent with the Australian Privacy Principles, please contact us in the first instance at [email protected].

We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website.

This Privacy Policy was last updated in June 2026.